COVID-19 Info & Carrier Resources

Your Rogers Benefit Group Team understands the need to keep you informed on the most recent developments regarding COVID-19. We also understand it can be difficult to sort through multiple updates each day, therefore we have created this dedicated page on our website where you can locate all the information you need. See below for Reference Guides, Resources by Carrier, Information & Guidance from the CDC, WHO, CMS and DOL and Legislative Updates. This page will be continually updated as information becomes available.


RBG Reference Guides


RBG – COVID-19 Testing & Screening Carrier Reference Guide (updated 6/17/2020)

RBG – COVID-19 Implementation of Plan Downgrades Mid-Year Carrier Reference Guide (updated 6/17/2020)

RBG – COVID-19 Reduction of Hours & Furloughs Carrier Reference Guide (updated 6/17/2020)

RBG – COVID-19 Premium Payment Grace Periods & Extensions Carrier Reference Guide (updated 6/17/2020)

RBG – COVID-19 Special Enrollment Offered Carrier Reference Guide (updated 6/17/2020)

RBG – COVID-19 Rehire Rules Carrier Reference Guide (updated 6/17/2020)

RBG – COVID-19 Carrier Telehealth Services During COVID-19 Outbreak Reference Guide (updated 4/22/2020) – carrier Telehealth flyers and web resources available in each carrier section below

RBG – COVID-19 No Cost Mental Health Resources During COVID-19 Outbreak Carrier Reference Guide (updated 6/17/2020)


Recommended Guidelines for Reopening


RBG COVID-19 Employer Resources for Reopening (posted 6/19/2020)

10 Things You Can Do to Manage Your COVID-19 Symptoms at Home – Poster (posted 6/4/2020)

Guidance for Large or Extended Families Living in the Same Household – Poster (posted 6/4/2020)

How to Protect Yourself and Others – Poster (posted 6/4/2020)

How to Safely Wear and Take Off a Cloth Face Covering – Poster (posted 6/4/2020)

Keeping Your Workplace Safe Guidance – Poster (posted 6/4/2020)

OSHA Guidance on Preparing Worplaces for COVID-19 – OSHA 3990-03 2020 (posted 6/4/2020)

Please Read Before Entering – Poster (posted 6/4/2020)

Please Wear a Face Cloth Covering – Building Office Entrance – Poster (posted 6/4/2020)

Stay Healthy – Wash your Hands – Poster (posted 6/4/2020)

Stop the Spread of Germs – Poster (posted 6/4/2020)

Symptons of COVID19 – Poster (posted 6/4/2020)

The President’s Coronavirus Guidelines – 30 Days to Slow the Spead – Poster (posted 6/4/2020)

Wash Your Hands – Poster (posted 6/4/2020)

What to Do if You are Sick – Poster (posted 6/4/2020)

What you Should Know About COVID-19 to Protect yourself and Others – Poster (posted 6/4/2020)


HR Resources


COVID-19 Crisis Response Center Essential Resources for Employers – powered by ThinkHR and Mammoth (posted 4/1/2020)


California State Updates

Notice of Extended Grace Period for Insurance Premium Payments Due to the Disruption Caused by the COVID-19 Pandemic (posted 5/15/2020)

COVID-19 Protection for Policyholders from Unfair Settlement Practices (posted 5/15/2020)

CA Department of Public Health COVID-19 Information Page (posted 3/20/2020)

California Department of Public Health Office of Public Affairs News Releases Page (posted 3/30/2020)

California Response to COVID-19 Law Alerts March 2020 (posted 3/20/2020)

California Statewide Executive-Order-N-33-20 (posted 3/20/2020)


Carrier Resources


Aetna


Aetna COVID-19 Member Information Page (posted 3/19/2020) – check back frequently for updates

CVS Health Announces Cost-Sharing and Co-Pay Waivers for COVID-19-Related Treatment for Aetna Members (posted 3/30/2020)

Aetna Commercial Small Group (2-100) COVID-19 FAQs for Business Owners (posted 3/30/2020)

Aetna COVID-19 FAQs for Commercial Employers 100+ (posted 3/30/2020)

Aetna Plan Sponsor Email (posted 3/19/2020)

CVS Health Announces COVID-19 Resources for Aetna Members (posted 3/19/2020)

CVS Health Announces Additional COVID-19 Resources Focused on Patient Rx Access (posted 3/19/2020)

Aetna Teladoc Flyer (posted 3/19/2020)


Anthem


Anthem COVID-19 Member Information Page (posted 3/19/2020) – check back frequently for updates

Anthem Waives Cost Share for COVID-19 Treatment (posted 4/3/2020)

Anthem COVID-19 External FAQs (updated 6/10/2020)

Anthem Coronavirus COVID-19 FAQs – Brokers & Employers (updated 3/26/2020)

Anthem Coronavirus COVID-19 FAQs – Member Flyer (posted 3/19/2020)

Anthem Important Facts About Coronavirus COVID-19 (posted 3/19/2020)

Anthem Live Health Online – COVID-19 (posted 3/19/2020)

Anthem Sydney Care Mobile App – COVID-19 Symptom Assessment Tool (posted 3/23/2020)


Blue Shield


Blue Shield COVID-19 Resource Center Page for Employers, Plan Sponsors, Brokers and Consultants (posted 4/16/2020) – check back frequently for updates

Blue Shield COVID-19 Member Information Page (posted 3/19/2020) – check back frequently for updates.

Blue Shield COVID-19 Broker Resource Page (posted 3/19/2020) – this page is discontinued and replaced with the Resource Center Page for Employers, Plan Sponsors & Consultants above

Blue Shield COVID-19 Fact Sheet (updated 6/23/2020)

Blue Shield Access to Prescription Medications During COVID-19 (posted 4/13/2020)

Blue Shield Premium Payment Program FAQs (posted 4/9/2020)

Blue Shield COVID-19 Treatment Cost Waiver FAQs (updated 4/9/2020)

Blue Shield’s “COVID Updates: Keeping you prepared” messages are all available on the Broker Resource Page above in the Related Communications section – links are also provided here:

Blue Shield COVID-19 FAQs (updated 6/25/2020) – check back frequently for updates

Blue Shield News Stories About the Novel Coronavirus/COVID-19 (posted 3/20/2020)

Blue Shield Teladoc Flyer (posted 3/19/2020)

Blue Shield Teladoc Flyer for Trio Members (posted 3/19/2020)


CalCPA Health


CalCPA Health COVID-19 FAQs for Members (updated 5/26/2020)

CalCPA Health COVID-19 Programs (posted 6/5/2020)

CalCPA Health COVID-19 Actively at Work Provision (updated 5/6/2020)

CalCPA Health COVID-19 Grace Period Guidelines (updated 4/6/2019)

CalCPA Health COVID-19 Member Notice (updated 5/26/2020)

CalCPA Health – Anthem Live Health Online – COVID-19 (posted 3/19/2020)


CaliforniaChoice


CaliforniaChoice COVID-19 FAQs (posted 4/3/2020)

CaliforniaChoice COVID-19 Resources for Brokers and Employers (posted 4/3/2020)

CaliforniaChoice Invoice Payment Message (posted 3/19/2020)

Choice Administrators – Message from the CEO (posted 3/23/2020)


ChoiceBuilder


ChoiceBuilder COVID-19 FAQs (posted 4/7/2020)

ChoiceBuilder COVID-19 Resources for Brokers and Employers (posted 4/7/2020)


Cigna


Cigna COVID-19 – Delay in Elective Surgery – Listen to the Podcast Here (posted 6/5/2020)

Cigna COVID-19 – Impact of Coronavirus on Racial and Ethnic Minority Groups – Listen to the Podcast Here (posted 5/15/2020)

Cigna COVID-19 Employee Status Change – Health Benefit Coverage – Listen to the Podcast Here (posted 5/15/2020)

Cigna COVID-19 Treatment and Vaccine Update – Listen to the Podcast Here (posted 5/6/2020)

Cigna COVID-19 Federal Relief Package Business Loans and Resources Webcast Replay (posted 4/9/2020)

Cigna COVID-19 Expanded Coverage Update Podcast – Listen to the Podcast Here (posted 4/9/2020)

Cigna Podcast: Medication Readiness, Prescription Refill and Prior Authorization – Listen to the Podcast Here (posted 4/3/2020)

Cigna Waiving Customer Cost-Sharing and Co-Payments for COVID-19 Treatment – see link for Fully-Insured Client Message and ASO, Self Funded Client Message (posted 3/30/2020)

Cigna COVID-19 Member Information Page (posted 3/19/2020) – check back frequently for updates

Cigna COVID-19 Member FAQs (posted 3/19/2020)

Cigna COVID-19 Resources for Employers Page (posted 4/1/2020) – check back frequently for updates

Cigna COVID-19 Cigna Group Insurance Employers & Brokers FAQs Page (posted 4/3/2020) – check back frequently for updates

Cigna’s “COVID-19 Recap: The Week in Review” links provided below: – Federal Relief Package Business Loans & Resources

Cigna COVID-19 Cigna Dental Client Relief Program (posted 6/5/2020)

Cigna COVID-19 Customer Protection Program – Protecting from Surprise Balance Bills (posted 5/6/2020)

Cigna COVID-19 Express Scripts Parachure Rx – More Support for Those Losing Coverage (posted 5/6/2020)

Cigna COVID-19 Expanded Emotional Support Through 9/30/2020 (posted 4/15/2020)

Cigna COVID-19 Virtual Dental Care Now Available (posted 4/15/2020)

Cigna COVID-19 Select Segment Resource Line Announcement (posted 4/9/2020)

Cigna COVID-19 Symptom Checker (posted 4/7/2020)

Cigna COVID-19 Alert Cigna’s Medication Readiness (posted 3/30/2020)

Cigna COVID-19 Alert Relaxing Eligibility Guidelines and Making Hospital Transfers Easier (posted 3/24/2020)

Cigna COVID-19 Update – Cigna is Taking Action to Support You and Your Clients (posted 4/3/2020)

Cigna Guidance for Receiving Emergency Dental Care (posted 3/20/2020)

Cigna Telehealth Connection Member Flyer (posted 3/19/2020)


Covered California for Small Business


CCSB COVID-19 Employer Alert (posted 3/19/2020)

CCSB COVID-19 Small Business Administration Loan Information & Resources (posted 4/13/2020)

CCSB COVID-19 Extended SEP Announcement (posted 4/9/2020)


Health Net


Health Net Presents: Employer Hot Topics in Response to COVID-19 and Related Legislation – Webinar Replay On Demand (posted 4/15/2020)

Health Net COVID-19 Member Information Page (posted 3/19/2020) – check back frequently for updates

Health Net COVID-19 Broker Information Page (posted 4/1/2020) – check back frequently for updates

Health Net Teladoc Flyer (posted 3/19/2020)

Health Net Teladoc FAQs (posted 3/19/2020)


HealthiestYou


HealthiestYou Coronavirus FAQs (posted 3/19/2020)

HealthiestYou Coronavirus Tips Flyer (posted 3/19/2020)


Humana


Humana COVID-19 Small Business Resource Guide (posted 4/13/2020)


Kaiser Permanente


Kaiser Permanente Coronovirus/COVID-19 Customer Update Pre-Recorded Webinar (posted 5/15/2020)

Kaiser Permanente Broker Briefings Links Below:

Kaiser Permanente COVID-19 Member Information Page (posted 3/19/2020) – check back frequently for updates

Kaiser Permanente COVID-19 Member Information Flyer (posted 3/19/2020)

Kaiser Permanente COVID-19 FAQs for Business Customers (posted 6/17/2020)

Kaiser Permanente COVID-19 Retail Clinic Changes and Closures (posted 4/15/2020)

Kaiser Permanente COVID-19 Special Open Enrollment through April 15, 2020 for 5/1/2020 Effective Date (posted 4/9/2020)

Kaiser 5-Part Coronavirus and COVID-19 Informational Video Series (posted 3/20/2020)

Kaiser Permanente Video Visit Flyer (posted 3/19/2020)


MetLife


MetLife COVID-19 Customer Information Page (posted 4/6/2020) – check back frequently for updates

MetLife COVID-19 Small Business Resources (posted 5/15/2020)

MetLife Issues 25% Premium Credit for April and May for Fully Insured Dental PPO Customers (posted 5/4/2020)

MetLife Rate Pass Announcement June 1 – Sept 1, 2020 Renewals for Employers < 500 Employees (posted 4/6/2020)

MetLife Financial Wellness and Support Resources to Help Workers Build a More Confident Future (posted 4/9/2020)

MetLife & U.S. Chamber COVID-19 Special Report: Impact on Small Business Outlook (posted 4/13/2020)


MediExcel


MediExcel Health Plan COVID-19 Plan Sponsor & Broker Letter (posted 3/19/2020)

MediExcel Health Plan COVID-19 Update – bilingual (posted 3/19/2020)

MediExcel Health Plan COVID-19 Special Enrollment Period (posted 3/26/2020)

MediExcel Health Plan COVID-19 Temporary Billing Options (posted 3/26/2020)

MediExcel Non-Essential Travel Contingency Plan – bilingual (posted 3/23/2020)

Department of Homeland Security – Notice of Temporary Travel Restrictions US-Mexico (posted 3/23/2020)

MediExcel Call the Doctor Line – bilingual (posted 3/19/2020)


Oscar Health


Oscar COVID-19 Member Information Page (posted 3/19/2020) – check back frequently for updates

Oscar COVID-19 Member FAQs Page (posted 3/19/2020) – check back frequently for updates

Oscar Doctor on Call Flyer (posted 3/19/2020)


Principal


Principal COVID-19 Information Page (posted 4/3/2020) – check back frequently for updates

Principal News & Resources: Helping You Help Your Clients During Challenging Times 5/15/2020 – Dental Premium Credit and PPE Payment and more

Principal News & Resources: Helping You Help Your Clients During Challenging Times 5/1/2020 – Paycheck Protection Program Webinar Playback and more

Principal News & Resources: Helping You Help Your Clients During Challenging Times 4/23/2020 – CARES Act Tools and more

Principal Rate Stability Announcement May 1 – Aug 15, 2020 Renewals for Employers < 500 Employees (posted 4/3/2020)


Sharp Health Plan


Sharp COVID-19 Member Important Information from Sharp Health Plan Page (posted 3/19/2020) – check back frequently for updates

Sharp COVID-19 Member Information and Resources Page (posted 3/19/2020) – check back frequently for updates

Sharp COVID-19 FAQs Page – see tabs for Members, Brokers and Employers (posted 4/3/2020) – check back frequently for updates

Sharp Video & Phone Visits (posted 3/19/2020)


Sutter Health Plus


Sutter Health Plus COVID-19 Member Information Page (posted 3/19/2020) – check back frequently for updates

Sutter Health Plus COVID-19 Broker Update (posted 3/30/2020)

Sutter Health Plus Member FAQs in English (posted 3/30/2020)

Sutter Health Plus Member FAQs in Spanish (posted 3/30/2020)

Sutter Health Plus Video Visits Page (posted 3/19/2020) – check back frequently for updates


UnitedHealthcare


 

UHC COVID-19 Member Information Page (posted 3/19/2020) – check back frequently for updates

UHC COVID-19 FAQs for Employers Page (posted 3/27/2020) – check back frequently for updates

UHC COVID-19 FAQs for Brokers Page (posted 3/24/2020) – check back frequently for updates

UHC COVID-19 External FAQ (posted 11/19/20)

UHC COVID-19 External FAQ (posted 10/5/2020)

UHC COVID-19 External FAQ (posted 9/4/2020)

UHC COVID-19 External FAQ (posted 8/14/2020)

UHC COVID-19 External FAQ (posted 6/10/2020)

UHC COVID-19 Member FAQs (posted 3/19/2020)

UHC COVID-19 Gym Check-In & Physical Activity Check-In Member FAQs (posted 5/15/2020)

UHC Special COVID-19 Dental and Vision Enrollment Opportunity (posted 5/15/2020)

Notice of Special COVID-19 Dental and Vision Enrollment Opportunity (posted 5/20/2020)

UnitedHealth Group’s OptumServe Increasing COVID-19 Testing Capacity Throughout California (posted 5/6/2020)

UHC COVID-19 BrokerConnect 5/4/2020 – New Initiative to Help Clients Connect Laid-Off, Terminated Employees to Individual Coverage Options, Templates for COVID-19 Employer-to-Employee Emails and more

UHC COVID-19 Updates on Cost-Sharing & Special Open Enrollment (posted 4/3/2020)

UHC COVID-19 Updates for Brokers and Consultants (posted 3/20/2020)

UHC Virtual Visits Flyer (posted 3/19/2020)

UHC All Savers Clients – How to Set Up HealthiestYou App (posted 3/23/2020)


VSP


VSP Extends Access to Essential Medical Eye Care for All Insured VSP Members Through May 31, 2020 (posted 5/6/2020)

VSP Gives Rate Pass For August 1, 2020 through March 1, 2021 Renewals for Groups with < 1,000 Enrolled (posted 5/5/2020)

VSP Extended Access to Essential Medical Eye Care for Employees Through April 30, 2020 (posted 4/3/2020)


Western Health Advantage


Western Health Advantage COVID-19 Member Information Page (posted 3/19/2020) – check back frequently for updates

Western Health Advantage Virtual Visits Page (posted 3/19/2020) – check back frequently for updates


Information & Guidance from CDC, WHO, CMS, DOL, US Chamber of Commerce and the IRS


Centers for Disease Control and Prevention (CDC) – COVID-19 Cases & Latest Updates Page (posted 3/18/2020) – check back frequently for updates

CDC-COVID-19 Fact Sheet (posted 3/19/2020)

CDC-COVID19 Symptoms (posted 3/19/2020)

CDC-15 Days to Slow the Spread 3/16/2020 (posted 3/19/2020)

CDC-Stop the Spread of Germs (posted 3/19/2020)

CDC-What To Do If You Are Sick Fact Sheet (posted 3/19/2020)

CDC- Workplace-School-Home Guidance (posted 3/19/2020)


World Health Organization (WHO) – COVID-19 Outbreak Information Page (posted 3/18/2020) – check back frequently for updates


CMS Coronavirus (COVID-19) Partner Toolkit – CMS has developed this toolkit to keep keep citizens informed on CMS and HHS materials available on COVID-19 (posted 3/19/2020)

CMS FAQs – CMS Publishes  FAQs to Ensure Individuals, Issuers and States have Clear Information on Coverage Benefits for COVID-19 (posted 3/19/2020)


US DOL Offers Guidance for Preparing Workplaces for Coronavirus (posted 3/19/2020)

US DOL Coronavirus Resources: Workplace Safety, Wages/Hours, Unemployment, News and General Resources (posted 4/1/2020)

US DOL Families First Coronavirus Response Act: Questions and Answers (posted 3/30/2020)

US DOL COVID-19 and the Family and Medical Leave Act Questions and Answers (posted 4/1/2020)


US Chamber of Commerce Coronavirus Emergency Loans Small Business Guide & Checklist (posted 4/1/2020)


IRS: Coronavirus Tax Relief (posted 4/1/2020)

IRS Unveils New People First Initiative (posted 4/1/2020)

IRS Economic Impact Payments: What you Need to Know (posted 4/1/2020)

IRS: Employee Retention Credit Available for Many Businesses Financially Impacted by COVID-19 (posted 4/1/2020)


Legislative Updates


Families First Coronavirus Response Act Passed into Law (posted 3/19/2020)

CARES Act – COVID-19 Relief Package – Signed into Law (posted 3/30/2020)

Department of Homeland Security – Notice of Temporary Travel Restrictions US-Mexico (posted 3/23/2020)

Joint Treasury, IRS and DOL Announcement on Plan for FFCRA Paid Leave and Tax Credits for Small and Midsize Businesses Implementation (posted 3/23/2020)