Cigna + Oscar does customer service different.
That’s why member satisfaction is 2x the industry average.*
Cigna + Oscar members are supported by a Care Team of Care Guides and nurses who can help answer questions and save money by finding the most affordable, highest quality Care Team in the member’s area.
Members can always talk to the same people, and Cigna + Oscar guides members through the system and work for them.
What is the Care Team?:
The Care Team doesn’t just find the member a specialist, they find a specialist with the exact skills and experience the member needs. Since the Care Team is there from the start, they already know their health history and will help find a doctor based on factors that are important to the member.
How to contact the Care Team:
The member can send a secure message to their Care Team using the Oscar mobile app, or by logging in to their online account, or call (855) 672-2789.
Download this flyer to learn more!
* Oscar aggregate NPS=23, industry average NPS=13 (Sat metrix 2018 report)
Cigna + Oscar coverage is insured by Cigna Health and Life Insurance Company. CA: benefits administered by Oscar Health Administrators. Other states: benefits administered by Oscar Management Corporation. Pharmacy benefits provided by Express Scripts, Inc. Cigna + Oscar health insurance contains exclusions and limitations. For complete details on product availability and coverage, please refer to your plan documents or contact a representative.