Blue Shield of California is supporting customers who have been impacted financially by the novel coronavirus (COVID-19) by continuing the flexible premium payment options that help ensure coverage through this health and economic emergency. Blue Shield shared this program with brokers in early April with an update extending the program into May and June.
Blue Shield is continuing the Premium Payment Plan Program for the month of July. Updated information on our Premium Payment Plan Program is available here.
To continue coverage and avoid cancellation due to nonpayment, customers must meet and agree to all of the terms and conditions to enroll in the Premium Payment Plan Program. The terms and conditions include the requirement to pay the Total Amount Past Due in full and a minimum payment of 25% of their premiums due as soon as possible, but no later than the due date indicated on the bill.
If a client is cancelled for non-payment, they may seek reinstatement through the existing policies, which could include enrollment into the Premium Payment Plan Program. This program is limited to two months of deferred premium payments.
Brokers can track their clients’ account status through the online client list (OLCL) on Broker Connection. Consistent with Blue Shield existing practices, Producer Agreement and related contracts, broker commissions are paid based on premiums received.
The Premium Payment Plan Program is only available to Individual and Family Plan, Medicare Supplement, and Small Business customers. The Blue Shield Customer Care teams have an outreach program for Medicare members whose payments are delinquent, and large group employers (101+) should contact their Blue Shield account team to discuss their options.