As a part of UnitedHealthcare’s Go Green initiative, and due to the number of brokers now working from home, starting with the September 1, 2020, renewals, UnitedHealthcare will no longer send hard copy renewal packets to our broker and general agent partners. This excludes Oxford and manual missed renewals (MMRs).

Customers will continue to receive hard copies of their renewal packets.

Brokers and general agents will continue to have access to digital copies of renewal packets on United eServices.

Most renewals are posted to United eServices approximately 90 days prior to their renewal date. However, this time frame excludes delayed renewals and association health plan renewals.

Please reach out to your UnitedHealthcare representative with questions, or the United eServices Help Desk for technical issues at 1-866-336-9369.