What Businesses Are Looking for in Their Broker in 2021
Ease discovered in a recent survey that 65.53% of the nearly 650 businesses who responded shifted their employee benefits strategy as a result of the COVID-19 pandemic, prompting the question: how are insurance agencies keeping up with employers’ new needs and expectations?
Identifying what’s most important to your current and prospective clients has its challenges, but it is an essential part of providing high-quality service. So, Ease created The Agency’s Guide to Better Serving Employers in 2021 to help you fill the gap between what employers expect from you and the service you are actually providing.
Download the guide to discover more by clicking the button below!
Cigna and Oscar have collaborated to bring Cigna’s LocalPlus network, covering Northern and Southern California, and Oscar’s tech-driven approach to customer service and care navigation.
What does the guide include?
The guide offers simple steps you can take to prioritize services and address employers’ most pressing business challenges, all while helping your agency’s growth rate return to pre-pandemic levels.
Inside, you’ll find answers to questions like:
- Why are employers considering switching brokers?
- What are employers’ priorities in 2021?
- Who is making benefits decisions at their companies?
How have their work processes changed and how can brokers support it?